Quality & Training Specialist, Safety Ops (German)

TikTok; Ireland; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

TikTok is hiring a Quality & Training Specialist in Dublin to support the Account, Interaction & Search Safety operations. The role requires German fluency and English as the working language, focusing on QA audits, RCA analysis, policy interpretation, and cross-team calibration.

You will lead or support training on policy changes and utilize AI tools to improve performance, with weekly/monthly reporting. This is a full-time Dublin role with coverage as needed.

Formación

• Experience in analytical audits and data integrity in trust & safety or high-volume operations.
• Strong RCA and trend analysis skills with ability to drive improvements.
• Ability to interpret safety policies and apply expert judgment.
• Experience leading calibration sessions and cross-functional collaboration.
• Fluency in data visualization, reporting and QA/calibration tools.
• German fluency required; English as working language.

Responsabilidades

• Quality Assurance & Auditing: conduct audits ensuring compliance with data protection and safety standards.
• Data Analysis & RCA: perform root cause analysis and translate data into actionable feedback.
• Policy Interpretation & Curation: provide expert judgments on complex, high-risk cases.
• Calibration & Collaboration: lead calibration sessions across moderation teams.
• Operational Oversight & Escalation: manage edge cases and ensure policy updates are communicated.
• Technical Reporting & Utilization: use QA dashboards and RCA tools for reports.
• Training & Policy Cascade: support training on policy changes and guidelines.

Conocimientos

Quality Assurance

Root Cause Analysis

Data Analysis

Policy Interpretation

Calibration

Communication

German language

English language

Herramientas

QA Tools

Descripción del empleo

TikTok is hiring a Quality & Training Specialist in Dublin to support the Account, Interaction & Search Safety operations. The role requires German fluency and English as the working language, focusing on QA audits, RCA analysis, policy interpretation, and cross-team calibration.

You will lead or support training on policy changes and utilize AI tools to improve performance, with weekly/monthly reporting. This is a full-time Dublin role with coverage as needed.