Quality & Training Lead, Trust & Safety Excellence

TikTok; Dublin; On-site; EUR 65,000 - 95,000; Full time

Job summary

TikTok Ireland is seeking a Quality & Training Specialist to ensure safety policies are applied consistently at scale across global moderation teams. You will lead QA audits, perform RCA analyses, and drive policy interpretation and training programs to elevate quality and compliance.

The role requires German and English fluency, cross-functional collaboration, and the use of AI-enabled analytics to improve performance and reporting. This position supports shifts and weekend work as needed.

Qualifications

• Experience conducting analytical audits with data integrity in high-volume environments.
• Strong RCA skills and finding actionable process improvements.
• Ability to interpret and apply complex safety policies and SOPs.
• Excellent stakeholder management and ability to lead calibration sessions.
• Proficient in reporting, dashboards, and QA tools; AI literacy is beneficial.
• Fluency in German and English for multi-market interactions.

Responsibilities

• Quality Assurance & Auditing: conduct regular audits ensuring compliance with data protection and safety standards.
• Data Analysis & RCA: analyze root causes and translate findings into actionable feedback.
• Policy Interpretation & Curation: provide expert judgment on complex cases and guide enforcement accuracy.
• Calibration & Collaboration: lead calibration with moderation teams and partner with BPO and internal teams.
• Operational Oversight & Escalation: resolve edge cases quickly and cascade new policies.
• Technical Reporting & AI Utilization: use AI and dashboards to generate weekly/monthly reports.
• Training & Policy Cascade: support training rollouts for policy changes, especially for BPO staff.

Skills

Quality Assurance

Root Cause Analysis

Policy Judgement

Cross-Functional Collaboration

Data Visualization

German language

English language

Job description

TikTok Ireland is seeking a Quality & Training Specialist to ensure safety policies are applied consistently at scale across global moderation teams. You will lead QA audits, perform RCA analyses, and drive policy interpretation and training programs to elevate quality and compliance.

The role requires German and English fluency, cross-functional collaboration, and the use of AI-enabled analytics to improve performance and reporting. This position supports shifts and weekend work as needed.