Video Safety Quality & Training Specialist (Ukrainian)

TikTok; Ireland; On-site; EUR 60,000 - 80,000; Full time

Job summary

TikTok in Dublin is seeking a Quality & Training Specialist who will ensure safety policies are enforced accurately across operations. The role requires Ukrainian language proficiency and strong QA, auditing, RCA, and data analysis capabilities to drive continuous improvements.

You will collaborate with global teams to interpret policies, lead calibration sessions, and deliver training on policy changes, while using AI tools and dashboards to report on performance metrics and trends.

Qualifications

• Proven expertise in analytical audits and data integrity in high-volume environments.
• Strong RCA skills with ability to identify trends and propose process improvements.
• Deep understanding of safety policies and ability to make expert judgments on complex cases.
• Excellent cross-functional stakeholder management and training delivery.
• Fluency in Ukrainian; English is the working language.

Responsibilities

• Conduct regular analytical audits of human moderation for accuracy and compliance.
• Perform RCA to identify root causes of quality issues and provide feedback.
• Interpret safety guidelines and validate golden sets to guide enforcement.
• Lead calibration sessions across moderation teams and partners.
• Collaborate with BPO, PPS, PS, and OGS to meet global quality goals.
• Prepare weekly and monthly QA reports highlighting trends.
• Support training rollout for policy updates and guidelines.

Skills

Ukrainian fluency

English fluency

QA auditing

Root Cause Analysis

Data analysis

Policy interpretation

Calibration

Cross-functional collaboration

Training delivery

AI utilization

Reporting

Tools

QA dashboards

RCA tools

Job description

TikTok in Dublin is seeking a Quality & Training Specialist who will ensure safety policies are enforced accurately across operations. The role requires Ukrainian language proficiency and strong QA, auditing, RCA, and data analysis capabilities to drive continuous improvements.

You will collaborate with global teams to interpret policies, lead calibration sessions, and deliver training on policy changes, while using AI tools and dashboards to report on performance metrics and trends.