Video Safety Quality & Training Specialist

TikTok; Ireland; On-site; EUR 55,000 - 90,000; Full time

Job summary

TikTok in Dublin is seeking a Quality & Training Specialist for Video Safety Operations. The role focuses on enforcing safety policies at scale, auditing moderation quality, and driving continuous process optimization. English fluency is required, with shifts including weekends and holidays as needed.

You will lead or support training rollouts, collaborate with BPO/PS/OGS teams, and leverage AI-driven tools to enhance performance. This is a high-responsibility role in a fast-paced environment.

Qualifications

• Proven experience in analytical audits within high-volume environments.
• Strong RCA and data-driven problem solving.
• Ability to interpret safety policies and apply them consistently.
• Excellent stakeholder management and cross-functional collaboration.
• Proficient in data visualization and QA tooling for reporting.
• Fluency in English as primary working language.
• Experience using AI to streamline workflows.

Responsibilities

• Quality Assurance & Auditing: conduct audits of human moderation to meet standards.
• Data Analysis & RCA: analyze issues and provide actionable feedback.
• Policy Interpretation & Judgment: apply guidelines to high-risk cases.
• Calibration & Collaboration: run calibration with cross-functional teams.
• Operational Oversight & Escalation: manage edge cases and implement policy updates.
• Technical Reporting & AI Utilization: use dashboards and AI to improve processes.
• Training & Policy Cascade: support policy changes and training rollout.

Skills

Quality Assurance

Root Cause Analysis

Policy Interpretation

Cross-Functional Collaboration

Data Visualization

English Proficiency

AI Utilization

Stakeholder Management

Tools

QA Dashboards

RCA Tools

Data Visualization Tools

Job description

TikTok in Dublin is seeking a Quality & Training Specialist for Video Safety Operations. The role focuses on enforcing safety policies at scale, auditing moderation quality, and driving continuous process optimization. English fluency is required, with shifts including weekends and holidays as needed.

You will lead or support training rollouts, collaborate with BPO/PS/OGS teams, and leverage AI-driven tools to enhance performance. This is a high-responsibility role in a fast-paced environment.