Quality & Training Specialist: Policy & AI-Driven QA

TikTok; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

TikTok in Dublin is seeking a Quality & Training Specialist to enforce safety policies at scale. You will audit moderation processes and deliver feedback to improve guidelines and training across teams.

You will lead calibration sessions with internal and BPO partners, perform RCA, and drive global quality goals. Fluency in English and Albanian is required, and shifts including weekends may be needed.

Qualifications

• Proven expertise in analytical audits and data integrity in a high-volume environment.
• Strong RCA skills and ability to identify trend patterns.
• Ability to interpret safety policies and make expert judgments.

Responsibilities

• Audit moderation processes to ensure compliance with safety standards.
• Perform deep-dive RCA to identify root causes and drive improvements.
• Interpret and curate policy guidelines, validate golden data for enforcement.

Skills

Quality Assurance

Root Cause Analysis

Policy interpretation

Cross-functional collaboration

Data visualization

Albanian language

English language

Job description

TikTok in Dublin is seeking a Quality & Training Specialist to enforce safety policies at scale. You will audit moderation processes and deliver feedback to improve guidelines and training across teams.

You will lead calibration sessions with internal and BPO partners, perform RCA, and drive global quality goals. Fluency in English and Albanian is required, and shifts including weekends may be needed.