Video Safety QA & Training Specialist (Polish)

TikTok; Ireland; On-site; EUR 60,000 - 90,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist in Dublin for Video Safety Operations who will drive QA audits, RCA analysis, and policy interpretation across global teams. Fluency in Polish and English is required, with shift work including weekends/public holidays.

You will lead calibration sessions, collaborate with BPO and internal teams, and leverage AI tools to streamline workflows and produce weekly/monthly reports on accuracy, gaps, and trends.

Qualifications

• Proven expertise in analytical audits within trust & safety or high-volume environments.
• Strong RCA capabilities and data-driven feedback to improve processes.
• Ability to interpret complex safety policies and judge high-risk cases.

Responsibilities

• Quality Assurance & Auditing: conduct regular analytical audits ensuring compliance with data protection and safety standards.
• Data Analysis & RCA: perform deep-dives into recurring quality issues and translate data into actionable feedback.
• Policy Interpretation & Judgment: provide expert judgments on complex cases and guide enforcement accuracy.
• Calibration & Collaboration: lead calibration sessions and align global quality goals across teams.
• Operational Oversight & Escalation: manage edge cases, communicate policy updates, and ensure implementation.
• Technical Reporting & AI Utilization: use QA dashboards and RCA tools to produce weekly/monthly reports focusing on accuracy and gaps.
• Training & Policy Cascade: lead or support training on policy changes for BPO staff.

Skills

Quality assurance

Root Cause Analysis

Policy interpretation

Cross-functional collaboration

Data visualization

AI utilization

Polish language

English language

Tools

QA dashboards

RCA tools

Calibration platforms

Job description

TikTok is seeking a Quality & Training Specialist in Dublin for Video Safety Operations who will drive QA audits, RCA analysis, and policy interpretation across global teams. Fluency in Polish and English is required, with shift work including weekends/public holidays.

You will lead calibration sessions, collaborate with BPO and internal teams, and leverage AI tools to streamline workflows and produce weekly/monthly reports on accuracy, gaps, and trends.