Video Safety Quality & Training Lead — Policy & AI

TikTok; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

TikTok Ireland is seeking a Quality & Training Specialist to drive QA, policy interpretation, and continuous improvement across moderation teams in Dublin. You will lead analytics, RCA, calibrations, and training Rollouts, applying AI tools to streamline workflows and report on accuracy and policy gaps.

The role requires strong data visualization skills, cross-functional communication, and fluency in English plus Hebrew for local stakeholder interactions; it demands adaptability to shift

Qualifications

• Analytical audits and data integrity in trust and safety environments.
• Strong RCA capabilities and process optimization suggestions.
• Deep policy interpretation and judgment on high-risk cases.
• Excellent cross-functional communication and calibration skills.
• Proficiency with data visualization, QA tools, and AI-enabled workflows.
• Fluency in Hebrew for local market interactions and English as working language.

Responsibilities

• Work shifts, weekends, and public holidays as needed by operations.
• Quality Assurance & Auditing: conduct regular analytical audits ensuring data protection and targets.
• Data Analysis & RCA: deep-dives into recurring issues via RCA and translate data into feedback.
• Policy Interpretation & Judgment: provide expert judgments on complex/high-risk cases.
• Calibration & Collaboration: lead calibration sessions with cross-functional teams and partners.
• Operational Oversight & Escalation: resolve edge cases quickly and cascade policy updates.
• Technical Reporting & AI Utilization: use AI to improve performance and prepare weekly/monthly reports.
• Training & Policy Cascade: lead training rollouts; ~20% of monthly output.

Skills

Quality Assurance

Root Cause Analysis

Policy Interpretation

Cross-Functional Collaboration

Data Visualization

English & Hebrew Fluency

Tools

QA dashboards

RCA tools

Calibration platforms

AI tooling

Job description

TikTok Ireland is seeking a Quality & Training Specialist to drive QA, policy interpretation, and continuous improvement across moderation teams in Dublin. You will lead analytics, RCA, calibrations, and training Rollouts, applying AI tools to streamline workflows and report on accuracy and policy gaps.

The role requires strong data visualization skills, cross-functional communication, and fluency in English plus Hebrew for local stakeholder interactions; it demands adaptability to shift