Swedish QA & Training Specialist - Video Safety

TikTok; Ireland; On-site; EUR 65,000 - 90,000; Full time

Job summary

TikTok is hiring a Swedish-speaking Quality & Training Specialist for Video Safety Operations in Dublin. You will ensure safety policies are applied consistently, audit quality, and support policy updates across teams.

You'll lead RCA analyses, calibration sessions, and collaborate with BPO and internal partners to improve processes. The role requires shifts, weekends, and holidays as needed, with a focus on data-driven reporting and AI-assisted workflows.

Qualifications

• Proven expertise in analytical audits and data integrity in high-volume environments.
• Strong RCA, trend analysis, and ability to translate data into guidelines.
• Deep understanding of content policies and judgment on high-risk cases.
• Fluency in Swedish for local interactions, plus strong English working proficiency.

Responsibilities

• Quality Assurance & Auditing: conduct audits of moderation and ensure policy compliance.
• Data Analysis & RCA: perform root-cause analyses and feed findings into guidelines.
• Policy Interpretation & Curation: provide expert judgments on complex or high-risk cases.
• Calibration & Collaboration: lead calibration sessions and align with cross-functional teams.
• Operational Oversight & Escalation: manage edge cases and implement policy updates.
• Technical Reporting & AI Utilization: use QA dashboards and AI tools for reporting.
• Training & Policy Cascade: roll out trainings for policy changes and guidelines.

Skills

Quality Assurance

Root Cause Analysis

Policy Interpretation

Cross-Functional Stakeholders

Data Visualization

AI Utilization

Swedish Fluency

English Proficiency

Job description

TikTok is hiring a Swedish-speaking Quality & Training Specialist for Video Safety Operations in Dublin. You will ensure safety policies are applied consistently, audit quality, and support policy updates across teams.

You'll lead RCA analyses, calibration sessions, and collaborate with BPO and internal partners to improve processes. The role requires shifts, weekends, and holidays as needed, with a focus on data-driven reporting and AI-assisted workflows.