Quality & Training Lead — Trust & Safety

TikTok; Dublin; On-site; EUR 55,000 - 85,000; Full time

Job summary

TikTok in Ireland is seeking a Quality & Training Specialist to ensure safety policies are enforced reliably at scale. You will support the QTS Market Lead in turning high-level policy into on-the-ground guidance, with emphasis on accuracy, training, and cross-functional collaboration.

Responsibilities include conducting regular audits, performing RCA to identify trends, interpreting complex policies, leading calibration with global teams, and leveraging AI to streamline reporting.

Qualifications

• Proven expertise in analytical audits and data integrity in high-volume environments.
• Strong ability to perform RCA, identify trend patterns and suggest process improvements.
• Deep understanding of content policies and SOPs for complex/high-risk cases.

Responsibilities

• Commitment to shifts, weekends, and public holidays as required.
• Quality Assurance & Auditing: conduct regular analytical audits for accuracy and safety.
• Data Analysis & RCA: analyze recurring issues and translate data into actionable feedback.
• Policy Interpretation & Curation: interpret safety guidelines and validate benchmark data.
• Calibration & Collaboration: lead calibration sessions and coordinate with cross-functional teams.
• Operational Oversight & Escalation: manage edge cases and communicate policy updates.
• Technical Reporting & AI Utilization: leverage AI and QA dashboards for weekly/monthly reports.
• Training & Policy Cascade: support training rollouts for policy changes.

Skills

Quality Assurance

Root Cause Analysis

Policy Interpretation

Cross-Functional Collaboration

Data Visualization & Reporting

Polish language

English language

Job description

TikTok in Ireland is seeking a Quality & Training Specialist to ensure safety policies are enforced reliably at scale. You will support the QTS Market Lead in turning high-level policy into on-the-ground guidance, with emphasis on accuracy, training, and cross-functional collaboration.

Responsibilities include conducting regular audits, performing RCA to identify trends, interpreting complex policies, leading calibration with global teams, and leveraging AI to streamline reporting.