Technical Support Engineer - Salesforce (Italian & English)

Salesforce, Inc.

Dublin

On-site

EUR 42,000 - 65,000

Full time

3 days ago

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Job summary

Salesforce, Inc. in Dublin is seeking a talented Technical Support Engineer fluent in Italian and English to join our growing Technical Support team.

You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience. You will manage and prioritize customer requests across live chat, email, and phone, collaborate with Engineering to identify root causes,

Qualifications

Bachelor's degree (BA/BS) in Computer Science, Information Technology, Engineering, or a related technical field.
Experience supporting Salesforce-based applications, integrations, or SaaS platforms, including troubleshooting Salesforce CPQ and Revenue Cloud Advanced implementations.
Familiarity with incident management and case management, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution.
Investigate, diagnose, and resolve complex technical issues using your knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
Work with Engineering to identify root causes and elevate product bugs, and partner with Product to share customer feedback that shapes the roadmap
Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor