Bilingual Technical Support Engineer - Spanish/English

Salesforce, Inc.; Ireland; On-site; EUR 48,000 - 72,000; Full time

Job summary

Salesforce, Inc. in Dublin is seeking an experienced Technical Support Engineer to be the front-line contact for customers needing critical technical assistance. The role combines exceptional customer service with deep technical skills in a fast-growing Technical Support Team.

The ideal candidate is bilingual in Spanish and English, thrives on solving complex issues, and collaborates across engineering, product, and account teams to ensure high CSAT and SLA performance.

Qualifications

• Experience in customer success, technical support, or application support.
• Ability to explain complex technical concepts clearly to non-technical stakeholders.
• Proven bilingual communication in Spanish and English.

Responsibilities

• Own customer support cases end to end from triage to resolution.
• Analyze, reproduce, and resolve technical issues, API/integration challenges.
• Guide customers on best practices and author knowledge base articles.
• Collaborate with engineering, product, account managers, and leadership.

Skills

Bilingual (Spanish/English)

Technical support

Customer success

Clear technical explanations

Tier 2/3 SaaS support

Education

Degree in Computer Science / Software Engineering / Information Systems / STEM

Tools

Salesforce Core CRM

VS Code / Salesforce CLI / SFDX

REST/SOAP APIs

Developer tools

Job description

Salesforce, Inc. in Dublin is seeking an experienced Technical Support Engineer to be the front-line contact for customers needing critical technical assistance. The role combines exceptional customer service with deep technical skills in a fast-growing Technical Support Team.

The ideal candidate is bilingual in Spanish and English, thrives on solving complex issues, and collaborates across engineering, product, and account teams to ensure high CSAT and SLA performance.