Bilingual SaaS Technical Support Engineer

Salesforce; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Salesforce in Dublin is hiring an experienced Technical Support Engineer to join our fast-growing Technical Support Team. You will be the front-line contact when customers need critical technical assistance, combining exceptional customer service with deep technical expertise to solve complex issues.

The ideal candidate is bilingual in Spanish and English, a natural problem-solver, and thrives in collaborative environments, with a passion for customer success.

Qualifications

• Bilingual Spanish and English communication skills.
• Experience in customer success or technical support.
• Ability to explain complex tech concepts to non-technical stakeholders.

Responsibilities

• Own customer support cases end to end from triage to resolution.
• Analyze, reproduce, and resolve technical issues and API/integration challenges.
• Guide customers on best practices and author Knowledge Base Articles.
• Collaborate with engineering, product, and account teams to unblock issues.

Skills

Fluent Spanish

Fluent English

Customer success

Technical support

Problem solving

Education

Degree in Computer Science or related field

Tools

Salesforce Core CRM

Apex

Visualforce

LWC

VS Code

Salesforce CLI / SFDX

REST/SOAP APIs

Job description

Salesforce in Dublin is hiring an experienced Technical Support Engineer to join our fast-growing Technical Support Team. You will be the front-line contact when customers need critical technical assistance, combining exceptional customer service with deep technical expertise to solve complex issues.

The ideal candidate is bilingual in Spanish and English, a natural problem-solver, and thrives in collaborative environments, with a passion for customer success.