Technical Support Engineer - Italian & English

Salesforce; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Salesforce, Inc. in Dublin is seeking a Technical Support Engineer fluent in Italian and English to join the growing Technical Support team.

You will be a trusted technical resource for the Qualified Success team, troubleshooting complex issues to deliver a seamless customer experience across Salesforce CRM, CPQ, and Revenue Cloud Advanced. As part of the team, you will collaborate with Engineering and Product, contribute to knowledge base content, and help drive product improvements while

Qualifications

• Fluent in Italian and English with excellent written and verbal communication skills.
• 2 to 4 years of work experience with Salesforce CRM, CPQ, and Revenue Cloud Advanced.
• Strong analytical and problem-solving skills with a detail-oriented approach.
• Ability to explain complex technical concepts clearly across Support, Engineering, Product, and Customer Success teams.

Responsibilities

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution.
• Investigate, diagnose, and resolve complex technical issues using Salesforce CRM, CPQ, and Revenue Cloud Advanced.
• Collaborate with Engineering to identify root causes and elevate product bugs, and partner with Product to share customer feedback shaping the roadmap.
• Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor.

Skills

Italian language

English language

Education

Bachelor's degree in Computer Science / Information Technology / Engineering

Tools

Salesforce CRM

Salesforce CPQ

Revenue Cloud Advanced

Job description

Technical Support Engineer - Italian & English

The Experience

Qualified by Salesforce is looking for a talented and customer-focused Technical Support Engineer fluent in Italian and English to join our growing Technical Support team in Dublin.

You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience.

This is an exciting opportunity to work with cutting-edge sales and marketing technology in a fast-paced, collaborative environment where your expertise directly contributes to customer success.

What You'll Actually Be Doing

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution
• Investigate, diagnose, and resolve complex technical issues using your knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
• Work with Engineering to identify root causes and elevate product bugs, and partner with Product to share customer feedback that shapes the roadmap
• Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor

You're Our Person If...

• Fluency in Italian and English, with excellent written and verbal communication skills in both languages
• 2 to 4 years of work experience, including strong knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
• Strong analytical and problem-solving skills, with a persistent, detail-oriented approach to driving issues through to resolution
• A passion for exceptional customer support, and the ability to explain complex technical concepts clearly and work effectively across Support, Engineering, Product, and Customer Success teams

Even Better If...

• Bachelor's degree (BA/BS) in Computer Science, Information Technology, Engineering, or a related technical field
• Salesforce Certified Administrator or Salesforce Certified Platform Developer I certification
• Experience supporting Salesforce-based applications, integrations, or SaaS platforms, including troubleshooting Salesforce CPQ and Revenue Cloud Advanced implementations
• Familiarity with technical support processes, incident management, and case management, and the ability to manage multiple priorities in a fast-paced environment