Technical Support Engineer - Spanish + English

Leadout Capital; Dublin; On-site; EUR 42,000 - 62,000; Full time

Job summary

Salesforce is hiring an experienced Technical Support Engineer in Dublin to join our fast-growing Technical Support Team. You will be the front-line contact when customers need critical technical assistance, combining exceptional customer service with deep technical expertise.

The role requires bilingual communication in Spanish and English, with a strong background in customer success or technical support and the ability to explain complex concepts to non-technical stakeholders.

Qualifications

• Experience in customer success or technical support for SaaS products.
• Ability to explain complex technical concepts to non-technical stakeholders.
• Familiarity with Salesforce Core CRM, platform technologies, and Agentforce, plus Salesforce certifications or Trailhead Ranger status.
• Familiarity with Apex, Visualforce, LWC, developer tooling, web technologies, and multi-tenant cloud architecture.
• Degree or Diploma in Computer Science, Software Engineering, Information Systems, or a relevant STEM field.

Responsibilities

• Own customer support cases end to end, from initial triage to resolution, ensuring high CSAT and SLA compliance.
• Analyze, reproduce, and resolve technical issues, API/integration challenges, and system configurations.
• Guide customers on best practices to optimize their workflows and prevent recurring issues, and author Knowledge Base Articles for internal teams and customer self-service.
• Partner with engineering, product, account managers, and leadership to resolve complex blockers, and contribute to team knowledge sharing and a collaborative culture.

Skills

Spanish language proficiency

English language proficiency

Customer success

Technical support

API/integration troubleshooting

Knowledge base authoring

Education

Degree in Computer Science or related field

Tools

Salesforce Core CRM

Salesforce CLI / SFDX

VS Code

REST/SOAP APIs

Job description

The Experience

Salesforce is hiring an experienced and passionate Technical Support Engineer to join our fast-growing Technical Support Team in Dublin. You'll be the front-line contact when customers need critical technical assistance, combining exceptional customer service with deep technical expertise to solve complex issues.

The ideal candidate is technology-enthusiastic, a natural problem-solver, and an outstanding bilingual communicator in Spanish and English. You thrive in collaborative environments, love investigating intricate technical challenges, and enjoy empowering others through shared knowledge and best practices.

What You'll Actually Be Doing

• Own customer support cases end to end, from initial triage to resolution, ensuring high CSAT and SLA compliance


• Analyze, reproduce, and resolve technical issues, API/integration challenges, and system configurations


• Guide customers on best practices to optimize their workflows and prevent recurring issues, and author Knowledge Base Articles for internal teams and customer self-service


• Partner with engineering, product, account managers, and leadership to resolve complex blockers, and contribute to team knowledge sharing and a collaborative culture

You're Our Person If...

• Fluent professional communication skills (written and spoken) in both Spanish and English


• Proven background in customer success, technical support, or application support


• Ability to explain complex technical concepts clearly to non-technical business stakeholders


• Strong prioritization skills, with the ability to manage multiple issues under pressure and collaborate across teams and management levels

Even Better If...

• Prior experience in Tier 2/Tier 3 technical support or SaaS application support


• Hands-on experience with Salesforce Core CRM, platform technologies, and Agentforce, plus Salesforce certifications (e.g., Administrator, Platform Developer I) or active Trailhead Ranger status


• Familiarity with Apex, Visualforce, LWC, developer tooling (VS Code, Salesforce CLI / SFDX), web technologies (firewalls, proxy servers, REST/SOAP APIs), and multi-tenant cloud architecture


• Degree or Diploma in Computer Science, Software Engineering, Information Systems, or a relevant STEM field (or equivalent practical experience); proficiency in additional European languages is a plus