Bilingual Technical Support Engineer (German & English)

Salesforce, Inc.; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Salesforce, Inc. in Dublin seeks a skilled Technical Support Engineer fluent in German and English to join our Technical Support team. You will be a trusted technical resource for the Qualified Success team, coordinating with Engineering and Product to troubleshoot complex issues and drive customer success.

You will handle cases across live chat, email, and phone, provide detailed diagnostics, contribute to knowledge base content, and help shape product improvements through customer feedback.

Qualifications

• Fluent in German and English with excellent written and verbal communication in both languages.
• 2–4 years of work experience with strong knowledge of Salesforce CRM, CPQ, and Revenue Cloud Advanced.
• Strong analytical and problem-solving skills with a detail-oriented approach to driving issues to resolution.
• Passion for exceptional customer support and ability to explain complex technical concepts clearly across multiple teams.

Responsibilities

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution.
• Investigate, diagnose, and resolve complex technical issues using Salesforce CRM, CPQ, and Revenue Cloud Advanced.
• Collaborate with Engineering to identify root causes and disclose product bugs; work with Product to share customer feedback shaping the roadmap.
• Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor.

Skills

German language

English language

Customer-focused

Analytical problem-solving

Education

Bachelor's degree in Computer Science / IT / Engineering or related field

Tools

Salesforce CRM

Salesforce CPQ

Revenue Cloud Advanced

Job description

Salesforce, Inc. in Dublin seeks a skilled Technical Support Engineer fluent in German and English to join our Technical Support team. You will be a trusted technical resource for the Qualified Success team, coordinating with Engineering and Product to troubleshoot complex issues and drive customer success.

You will handle cases across live chat, email, and phone, provide detailed diagnostics, contribute to knowledge base content, and help shape product improvements through customer feedback.