Bilingual Technical Support Engineer (Spanish/English)

Salesforce, Inc.; Dublin; Hybride; EUR 42 000 - 63 000; Plein temps

Résumé du poste

Salesforce, Inc. in Dublin is hiring a Technical Support Engineer fluent in Spanish and English to support customers across multiple channels.

You will troubleshoot complex Salesforce issues, collaborate with Engineering and Product, and help escalate bugs while updating knowledge bases. The role requires 2–4 years of relevant experience, a technical degree, and strong customer-focused communication in both languages.

Qualifications

• 2–4 years of customer-facing technical support experience.
• Strong knowledge of Salesforce CRM, CPQ, and Revenue Cloud.
• Ability to diagnose complex issues and communicate solutions clearly.

Responsabilités

• Manage and prioritize support requests via live chat, email, and phone.
• Investigate and resolve complex Salesforce issues with Engineering and Product teams.
• Create and improve documentation, knowledge base articles, and incident response procedures.

Connaissances

Spanish

English

Customer focus

Technical troubleshooting

Formation

Bachelor's degree in Computer Science/IT/Engineering

Outils

Salesforce CRM

Salesforce CPQ

Revenue Cloud Advanced

Description du poste

Salesforce, Inc. in Dublin is hiring a Technical Support Engineer fluent in Spanish and English to support customers across multiple channels.

You will troubleshoot complex Salesforce issues, collaborate with Engineering and Product, and help escalate bugs while updating knowledge bases. The role requires 2–4 years of relevant experience, a technical degree, and strong customer-focused communication in both languages.