Strategic AI Customer Success Manager

salesforce

Dublin

On-site

EUR 70,000 - 110,000

Full time

5 days ago

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Job summary

Salesforce in Dublin seeks an experienced Success Manager to partner with customers, drive value realization and accelerate adoption of Salesforce clouds. You will build executive relationships, guide strategy, and coordinate cross-functional teams to ensure measurable outcomes.

The ideal candidate has 7–10 years of industry experience, deep LoB knowledge, strong consulting skills, and fluency in Italian and English to communicate with diverse stakeholders and drive customer success across

Qualifications

7–10 years of relevant industry experience.
In-depth knowledge in one or more LoBs (cloud/industry).
Strong consulting skills and trusted advisor mindset.
Ability to drive C-level conversations and handle objections.
Fluency in Italian and English required.

Responsibilities

Apply Salesforce Success Methodology to align goals and accelerate value.
Understand customer Salesforce implementations and promote cloud capabilities.
Advise on governance and organizational change processes.
Demonstrate platform knowledge and map to business priorities.
Identify risks and develop mitigation plans.
Deliver adoption paths with timelines and enablement plans.
Build executive relationships across IT and business leadership.
Collaborate with account teams and Salesforce executives to network within accounts.
Recommend additional Salesforce services when appropriate.
Communicate product changes, outages, and end-of-life updates proactively.