Senior Customer Success Manager — AI & Cloud Solutions

441 SFDC Ireland Limited; Dublin; Hybrid; EUR 80,000 - 120,000; Full time

Job summary

Salesforce is seeking a Senior Success Manager to partner with customers and guide them to accelerate business value from Salesforce across cloud lines. You will build executivelevel relationships, translate strategic goals into adoption roadmaps, and collaborate with account teams to ensure outcomes.

The ideal candidate has 7–10 years of relevant experience, fluency in Italian and English, deep knowledge of one or more LoBs, and proven ability to drive C-level conversations and trusted advisory

Qualifications

• 7-10 years of relevant industry experience.
• In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry.
• Strong consulting skills and proven results as a Trusted Advisor.

Responsibilities

• Use Salesforce success methodologies to understand goals and provide recommendations to accelerate business value.
• Develop knowledge of customers' Salesforce implementation and evangelize cloud capabilities.
• Guide customers on organizational strategy, governance and change management based on needs.
• Demonstrate hands-on Salesforce product knowledge by applying features to business priorities and roadmap.
• Identify risks and work with the account team to mitigate them.
• Produce and implement an adoption path with current state, target state and timeline.
• Deliver business value by addressing key challenges and growth opportunities.
• Build executive-level relationships with IT and business sponsors to strengthen the partnership.

Skills

Customer Success

Executive engagement

C-level conversations

Cross-functional teams

LoB knowledge

Education

Degree or equivalent

Job description

Salesforce is seeking a Senior Success Manager to partner with customers and guide them to accelerate business value from Salesforce across cloud lines. You will build executivelevel relationships, translate strategic goals into adoption roadmaps, and collaborate with account teams to ensure outcomes.

The ideal candidate has 7–10 years of relevant experience, fluency in Italian and English, deep knowledge of one or more LoBs, and proven ability to drive C-level conversations and trusted advisory