Strategic Customer Success Manager — AI-Driven Growth

441 SFDC Ireland Limited; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Salesforce Ireland is looking for a Senior Success Manager to partner with customers and accelerate business value from Salesforce offerings. You will specialize in one or more LoBs, speak the customer language, and build executive relationships.

The role requires deep cloud/industry knowledge, strong consulting skills, and fluency in English and French. You will collaborate with executives to drive adoption and governance across Salesforce deployments in diverse markets.

Qualifications

• Experienced professional with 7-10 years of relevant industry expertise.
• In-depth knowledge in one or more lines of business (LoBs) — a specific cloud or industry.
• Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers.
• Ability to drive effective and influential conversations at the C-level; facilitate difficult discussions and be adept at handling objections.
• Fluency in French & English is required for this opportunity.

Responsibilities

• Use our Customer Success Methodology to understand goals, assess capabilities, and provide recommendations to accelerate business value.
• Develop knowledge of customers’ Salesforce implementation and evangelize the capabilities across all Clouds.
• Guide customers on strategy, governance and change processes based on needs.
• Identify risks and work with the account team to mitigate them and map adoption paths.

Job description

Salesforce Ireland is looking for a Senior Success Manager to partner with customers and accelerate business value from Salesforce offerings. You will specialize in one or more LoBs, speak the customer language, and build executive relationships.

The role requires deep cloud/industry knowledge, strong consulting skills, and fluency in English and French. You will collaborate with executives to drive adoption and governance across Salesforce deployments in diverse markets.