Safety Model QA & Operations Specialist

TikTok; Dublin; On-site; EUR 50,000 - 80,000; Full time

Job summary

TikTok is seeking a QA professional for its Trust & Safety team in Dublin. The role focuses on delivering high performance across projects, implementing best practices in QA, and collaborating with Policy and cross-functional teams to ensure policy updates flow smoothly.

Responsibilities include daily audits, performance reporting, and driving process improvements while handling sensitive content exposure with a structured, data-driven approach.

Qualifications

• Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
• Broad understanding of business needs, strategic thinking and decision-making in complex situations.
• Familiar with labeling logic and upstream/downstream teams' working mode.
• High proficiency in Finnish (written and spoken) and fluent English as working language.
• Comfortable reporting to or collaborating with a broad range of XFN partners.
• Fast learner capable of thriving in a fast-paced environment.

Responsibilities

• Work independently and with stakeholders to deliver high performance standards across projects and develop a best practice model for QA.
• Facilitate calibration meetings with stakeholders to maintain knowledge and quality standards, and provide feedback on implementation.
• Collaborate with Policy POC to disseminate policy updates and ensure timely communication of policy questions.
• Perform daily audits and provide error analysis to respective teams.
• Compile and deliver regular performance data reports to SME and management teams.

Skills

QA experience

English proficiency

Finnish proficiency

XFN collaboration

Fast learner

Education

Bachelor's degree

Tools

MS Office Suite

Job description

TikTok is seeking a QA professional for its Trust & Safety team in Dublin. The role focuses on delivering high performance across projects, implementing best practices in QA, and collaborating with Policy and cross-functional teams to ensure policy updates flow smoothly.

Responsibilities include daily audits, performance reporting, and driving process improvements while handling sensitive content exposure with a structured, data-driven approach.