Senior QA & Training Lead — Live & Monetization (Dublin)

TikTok; Ireland; On-site; EUR 60,000 - 90,000; Full time

Job summary

TikTok in Dublin is seeking a Quality & Training Specialist for Live and Monetization to safeguard guidelines and scale quality processes. This role requires strong analytics, policy interpretation, and cross-functional collaboration. You will conduct audits, perform RCA, and lead calibration with global teams, including BPO partners.

Fluency in Ukrainian and English is required for this role. This position involves shift work and collaboration within Trust & Safety to ensure accurate

Qualifications

• Proven QA auditing in trust & safety or high-volume operations.
• Ability to perform RCA and translate data into actionable feedback.
• Fluency in Ukrainian and English required.
• Experience with policy interpretation and enforcement.

Responsibilities

• Perform regular analytical audits of moderation ensuring compliance with safety standards.
• Conduct RCA to identify recurring quality issues and drive improvements.
• Interpret policies and validate enforcement with golden set benchmarks.
• Lead calibration sessions and coordinate with cross-functional teams.
• Prepare weekly/monthly reports using QA dashboards and AI tools.

Skills

Quality Assurance

RCA (Root Cause Analysis)

Policy Interpretation

Cross-Functional Communication

Data Visualization

AI Utilization

Ukrainian language

English language

Tools

QA dashboards

Calibration tools

RCA tools

Job description

TikTok in Dublin is seeking a Quality & Training Specialist for Live and Monetization to safeguard guidelines and scale quality processes. This role requires strong analytics, policy interpretation, and cross-functional collaboration. You will conduct audits, perform RCA, and lead calibration with global teams, including BPO partners.

Fluency in Ukrainian and English is required for this role. This position involves shift work and collaboration within Trust & Safety to ensure accurate