Quality Assurance & Training Lead, Live & Monetization

TikTok; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist in Dublin to ensure safety policies are enforced at scale. You will drive audits, perform RCA, interpret policies, and lead calibration across moderation teams.

This role requires collaboration with BPO partners and internal teams, leveraging AI and QA tools to improve processes and deliver data-driven insights. Strong communication and training delivery are essential.

Qualifications

• Quality Assurance Experience: Proven expertise in conducting analytical audits, tracking performance targets, and maintaining data integrity within a trust and safety, compliance, or high-volume operational environment.
• Problem-Solving & Ownership: RCA, trend patterns, and process optimizations that reduce error rates while maintaining high-speed moderation; independent, end-to-end ownership.
• Policy Interpretation & Judgment: Deep understanding of content policies and SOPs, with critical thinking to judge complex or high-risk escalation cases.
• Cross-Functional Communication: Lead calibration sessions, training, and partner with BPO and internal teams to align on global quality goals.
• Technical & Reporting Proficiency: Fluency in data visualization, reporting, and QA/calibration tools; leveraging AI to streamline workflows.
• Fluency in SSA & English: Interaction with SSA market stakeholders and English as working language.
• Internal candidates: current job level must be G3 or above.

Responsibilities

• Quality Assurance & Auditing: Conduct regular analytical audits of moderation, ensuring compliance with data protection and Trust & Safety standards while meeting audit targets.
• Data Analysis & RCA: Perform deep-dives into recurring quality issues through RCA, identify error patterns, and translate data into actionable feedback for guidelines and operations teams.
• Policy Interpretation & Judgment: Provide expert judgments on complex/high-risk cases under quality methodologies and processes; validate golden sets to guide enforcement.
• Calibration & Collaboration: Lead calibration sessions to ensure consistency across moderation teams with cross-functional partners.
• Operational Oversight & Escalation: Manage edge cases and ensure new policies and guidelines are communicated and implemented across partners.
• Technical Reporting & AI Utilization: Use QA dashboards, RCA tools, and calibration platforms to prepare weekly/monthly reports focusing on market accuracy and policy gaps.
• Training & Policy Cascade: Lead or support training rollouts for policy changes and updates, ~20% of monthly output.

Skills

Quality Assurance

Root Cause Analysis

Policy Interpretation

Stakeholder Management

Data Visualization

SSA Fluency

Internal Candidate G3+

Tools

QA Tools

Job description

TikTok is seeking a Quality & Training Specialist in Dublin to ensure safety policies are enforced at scale. You will drive audits, perform RCA, interpret policies, and lead calibration across moderation teams.

This role requires collaboration with BPO partners and internal teams, leveraging AI and QA tools to improve processes and deliver data-driven insights. Strong communication and training delivery are essential.