Safety Quality & Training Lead

TikTok; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

TikTok’s Ireland-based Trust & Safety Quality & Training Specialist (QTS) team ensures policies are enforced accurately at scale and safety processes are applied consistently across the platform.

The role requires working shifts, weekends and holidays as operations demand, and involves audits, data analysis, policy interpretation, calibration, and training to support a safe, engaging search experience for users worldwide.

Qualifications

• Proven analytical auditing experience in trust/safety or high-volume operations.
• Strong RCA and problem-solving skills with ownership and autonomy.
• Deep understanding of content policies and ability to judge complex cases.

Responsibilities

• Quality Assurance & Auditing: perform audits of human moderation to meet data protection and safety standards.
• Data Analysis & RCA: perform root-cause analyses and translate results into actionable feedback.
• Policy Interpretation & Judgment: provide expert judgments on complex/high-risk cases.
• Calibration & Collaboration: run calibration sessions and align with BPO, PPS, PS and OGS teams.
• Operational Oversight & Escalation: manage edge cases and ensure policy updates are communicated.
• Technical Reporting & AI Utilization: use QA dashboards and RCA tools to prepare weekly/monthly reports.
• Training & Policy Cascade: lead or support training on policy changes and guidelines.

Skills

Quality Assurance

Root Cause Analysis

Policy interpretation

Cross-functional comms

Data visualization

German fluency

English fluency

Tools

QA dashboards

Calibration platforms

RCA tools

Job description

TikTok’s Ireland-based Trust & Safety Quality & Training Specialist (QTS) team ensures policies are enforced accurately at scale and safety processes are applied consistently across the platform.

The role requires working shifts, weekends and holidays as operations demand, and involves audits, data analysis, policy interpretation, calibration, and training to support a safe, engaging search experience for users worldwide.