Reservations Lead — Elevate Guest Experiences

MURRAY PTE. LTD.; Dublin; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Discounts on F&B and room rates

Global Learning + Development access

Yearly staycation in Garcha Group hotels

20% off Food/Alcohol Bill at Garcha restaurants

Job summary

A leading hospitality group in Dublin is seeking a Reservations Agent to handle guest reservations and inquiries. This role involves processing requests, responding to guest communication within 24 hours, and identifying reservation needs. The ideal candidate has at least 1 year of experience, is fluent in English, and possesses excellent telephone and email etiquette. The company offers discounts at hotels and personalized learning opportunities for career growth.

Qualifications

• At least 1 year of experience in a similar role.
• Fluent in English, both written and spoken.
• Excellent telephone and email etiquette.

Responsibilities

• Process all reservation requests and changes.
• Ensure correspondence is replied to within 24 hours.
• Identify guest reservation needs.
• Explain guarantee and cancellation policies.
• Document special requests from guests.
• Maximize revenue following sales techniques.

Skills

Telephone etiquette

Email etiquette

Customer service

Fluent English

Job description

A leading hospitality group in Dublin is seeking a Reservations Agent to handle guest reservations and inquiries. This role involves processing requests, responding to guest communication within 24 hours, and identifying reservation needs. The ideal candidate has at least 1 year of experience, is fluent in English, and possesses excellent telephone and email etiquette. The company offers discounts at hotels and personalized learning opportunities for career growth.