Guest Reservations Agent – Elevate Hotel Experience

Diamond Coast Hotel; Inishcrone; On-site; EUR 21,000 - 22,000; Full time

Benefits offered by this job

Excellent rate of pay

Employee awards & recognition schemes

Employee referral programme

Learning and Development opportunities

Windward Group hotel discounts

Employee Assistance Programme

Meals on duty

Social events

Job summary

The Diamond Coast Hotel in Enniscrone, Ireland, seeks a Reservations Agent (full-time or part-time) to manage inquiries, bookings, and cancellations with a focus on accuracy and guest satisfaction. Operates across phone, email, and online systems, coordinating with departments to ensure a smooth guest experience.

Reporting to the Reservations Manager, this role emphasizes professional English communication, the ability to sell the Diamond Coast experience, and flexible shifts, including

Qualifications

• Good command of English in both verbal and written communication.
• Natural ability to sell the Diamond Coast Hotel Experience.
• Confident with a pleasant disposition and well-groomed.
• Ability to work under pressure in a fast-paced environment.
• Working on rotating shifts, including weekends.
• Experience in revenue management systems desirable.

Responsibilities

• Greets guests over the phone in a friendly, welcoming and courteous manner.
• Records reservation information accurately on Opera.
• Records and processes deposit information.
• Records special billing instructions, approves credit after consultation with Revenue Supervisor.
• Records requests for special accommodation and suites.
• Files all reservations in a systematic order for easy referral.
• Identifies commissionable reservations and secures required information.
• Informs other departments of VIP arrivals.
• Promotes hotel restaurants and other services to guests.
• Provide excellent service, build strong relationships, anticipate and exceed guests’ expectations.

Skills

English

Sales ability

Customer service

Work under pressure

Shift work

RMS experience

Job description

The Diamond Coast Hotel in Enniscrone, Ireland, seeks a Reservations Agent (full-time or part-time) to manage inquiries, bookings, and cancellations with a focus on accuracy and guest satisfaction. Operates across phone, email, and online systems, coordinating with departments to ensure a smooth guest experience.

Reporting to the Reservations Manager, this role emphasizes professional English communication, the ability to sell the Diamond Coast experience, and flexible shifts, including