Golf Reservations Specialist - VIP Service & Upsell

The K Club, Co; Kildare; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Staff transport outside public hours

Monthly service charge

Personal development training

Career progression opportunities

Monthly recognition programme

Employee Assistance Programme

Social events

Uniform provided

Meals on duty

Discounts on stays and F&B for you and

Life Assurance

Job summary

The K Club in Ireland is seeking a Golf Reservations Agent to join our Golf Team. You will handle inbound calls and emails, manage bookings in the system, and deliver an outstanding guest experience.

A minimum of two years' experience in a reservations role, fluent English, and strong communication and organisational skills are essential. Knowledge of Opera, Lightspeed or Concept is desirable, with an interest in golf valued.

Qualifications

• A minimum of two years' experience in a similar reservations role.
• Be highly motivated and driven to achieve targets.
• Excellent negotiation and decision making skills.
• Excellent communication and organisational skills.
• Fluency in English, both oral and written.
• Flexible in their working hours.
• Knowledge of Concept and Opera is desirable.
• An keen interest and knowledge of golf is desirable.

Responsibilities

• Answer phone calls and emails relating to new business or existing inquiries in a professional and courteous manner, obtain all relevant information and ensure the response is received in a timely manner.
• Enter individual bookings into the golf booking system and send confirmations to guests
• Run daily booking reports to check that the online system has appropriate levels of availability
• Ensure that the highest standard of service is provided to all K Club clients and for all business enquiries. Assist in creating and maintaining long standing client relationships through outstanding customer service.
• Take calls and bookings for K Golf World including cancellations and refunds and monitor the res diary booking system
• To ensure that all company products are sold and every opportunity for cross-selling is developed. This would include accommodation, spa, vouchers, etc.
• Take hotel bookings, restaurant bookings, spa bookings, activity bookings, etc, when required.
• Ensure payment procedure is adhered to for all golf bookings
• Upsell restaurant bookings for individual and golf bookings
• To manage the Golf Reservations mail box - forwarding emails where required, flagging and ticking emails as per training, prioritising in order of importance, ensuring emails are responded to within the 48 hour window.
• To have full knowledge of the Resort Rate Structure, including the various packages on offer
• Chase all Tour Operator bookings for pre-payment 30 days prior to arrival.
• Book all transport requirements for guests
• Ensure VIP clients are highlighted in the system and the team notified through various channels
• To ensure all reservations are entered correctly into Opera and Lightspeed for each guest
• To ensure all bookings receive an accurate K Club confirmation
• Produce daily/weekly/monthly reports on bookings and other key information as required.

Skills

English fluency

Communication skills

Organisational skills

Negotiation skills

Tools

Opera

Lightspeed

Concept

Job description

The K Club in Ireland is seeking a Golf Reservations Agent to join our Golf Team. You will handle inbound calls and emails, manage bookings in the system, and deliver an outstanding guest experience.

A minimum of two years' experience in a reservations role, fluent English, and strong communication and organisational skills are essential. Knowledge of Opera, Lightspeed or Concept is desirable, with an interest in golf valued.