Guest Reservations Specialist – Dublin

Dion Dublin; Dublin; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Food allowance

Staff meals on shift

Career development

Extra holiday days

Job summary

DÍON in Dublin City Centre is hiring a Reservations Assistant to be the first point of contact for guests. You'll handle inquiries and bookings via phone, email, and systems like SevenRooms, OpenTable, or ResDiary, ensuring every detail is captured and guests feel welcome before they arrive.

The role requires at least 1 year in reservations or guest services, strong organization and communication, and the ability to work under pressure in a fast-paced team.

Qualifications

• At least 1 year experience in reservations, reception, or guest services (hospitality preferred).
• Highly organised, detail-oriented, and able to manage multiple enquiries at once.
• Strong communicator with excellent phone and email etiquette.
• Tech-savvy with systems like SevenRooms, OpenTable, or ResDiary.
• Passionate about guest service and making a strong first impression.
• Works well under pressure in a fast-paced team.

Responsibilities

• Answer incoming reservation enquiries via phone, email, SevenRooms and other channels.
• Maintain prompt, clear and friendly communication with guests before and after their visit.
• Provide information about the restaurant, menus, events, and booking policies.
• Support with pre-order coordination, deposits, and confirmations for larger parties.

Skills

Organised

Detail-oriented

Multi-tasking

Communication

Tools

SevenRooms

OpenTable

ResDiary

Job description

DÍON in Dublin City Centre is hiring a Reservations Assistant to be the first point of contact for guests. You'll handle inquiries and bookings via phone, email, and systems like SevenRooms, OpenTable, or ResDiary, ensuring every detail is captured and guests feel welcome before they arrive.

The role requires at least 1 year in reservations or guest services, strong organization and communication, and the ability to work under pressure in a fast-paced team.