Guest Reservations Specialist | Growth & Academy Opportunities

Dalata Hotel Group plc; Ireland; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free employee meals

50% Off F&B

Employee rate on rooms

Friends & Family rate

Extra annual leave

Employee Assistance Programme

Cycle to Work Scheme

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group plc is inviting applications for a Reservations Agent to join our team in Ireland. You will manage guests' bookings, provide pricing information, and help guests choose the right options across our properties.

With a focus on excellent service, you will upsell hotel experiences and collaborate with colleagues to meet guest expectations before arrival, contributing to a welcoming guest journey across our portfolio.

Qualifications

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in a 3/4-star hotel is desired but not essential

Responsibilities

• Manage Guests' reservations, ensuring that their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly in advance of the guest’s stay.

Skills

Customer service

Communication skills

Independent initiative

Calm under pressure

Job description

Dalata Hotel Group plc is inviting applications for a Reservations Agent to join our team in Ireland. You will manage guests' bookings, provide pricing information, and help guests choose the right options across our properties.

With a focus on excellent service, you will upsell hotel experiences and collaborate with colleagues to meet guest expectations before arrival, contributing to a welcoming guest journey across our portfolio.