Boutique Hotel Reservations Manager – Cluster

SSG HOTELS PTE. LTD.; Dublin; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Discounts at over 7,000 hotels worldwide

Global Learning + Development opportunities

Yearly staycation at Garcha Group hotels

20% off Food/Alcohol Bill at Garcha Group restaurants

Job summary

A leading hotel group in Dublin seeks an enthusiastic individual for a reservations role. The responsibilities include processing reservations, responding swiftly to guest inquiries, and assisting with special requests. The ideal candidate should have at least 1 year of experience in a similar position and demonstrate fluent English proficiency along with excellent communication skills. Join us to enjoy unique benefits like worldwide discounts and learning opportunities.

Qualifications

• At least 1 year experience in a similar role.

Responsibilities

• Process all reservation requests, changes, and cancellations.
• Ensure replies to all correspondence within 24 hours.
• Identify guest reservation needs and verify availability.
• Explain guarantee, special rate, and cancellation policies.

Skills

Fluent in English (Written and Spoken)

Excellent telephone & email etiquette

Job description

A leading hotel group in Dublin seeks an enthusiastic individual for a reservations role. The responsibilities include processing reservations, responding swiftly to guest inquiries, and assisting with special requests. The ideal candidate should have at least 1 year of experience in a similar position and demonstrate fluent English proficiency along with excellent communication skills. Join us to enjoy unique benefits like worldwide discounts and learning opportunities.