Reservations Agent — Elevate Guest Experience & Revenue

Carton House, A Fairmont Managed Hotel; Maynooth; Hybride; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Employee benefit card with discounts

Refer a Friend bonus

Meals provided

Uniform provided

Free parking

Training and development opportunities

Résumé du poste

Carton House is recruiting a Reservations Agent to join its Reservations team. This role involves taking bookings, maximising occupancy and revenue, and upselling hotel facilities. You will input guest requests, handle special arrangements and pursue sales opportunities to grow bookings.

Ideal candidates will have reservations experience in a 4/5* property, strong communication, and the ability to work flexible hours including weekends and holidays.

Qualifications

• Previous Reservations experience within a 4/5* property.
• Excellent communication skills and attention to detail.
• Ability to work flexible hours, including weekends and holidays.

Responsabilités

• Take bookings for all bedrooms, as per Carton House standards.
• Ensure bookings are managed to maximise sales, occupancy and revenue.
• Upsell all hotel facilities at every opportunity.
• Input all guests requests into the hotel booking system accurately.
• Assist clients with any special requests.
• Ensure all correspondence is answered, recorded and filed accurately.
• Identify sales opportunities and convert into bookings.
• Consult with Reservations Manager/Director of Revenue on group/agency bookings.

Connaissances

Reservations experience

Communication skills

Attention to detail

Flexibility

Guest rapport

Outils

Opera

Description du poste

Carton House is recruiting a Reservations Agent to join its Reservations team. This role involves taking bookings, maximising occupancy and revenue, and upselling hotel facilities. You will input guest requests, handle special arrangements and pursue sales opportunities to grow bookings.

Ideal candidates will have reservations experience in a 4/5* property, strong communication, and the ability to work flexible hours including weekends and holidays.