Quality & Training Specialist (Ukrainian Speaker)

TikTok; Dublin; Hybrid; EUR 65,000 - 100,000; Full time

Job summary

TikTok Ireland is hiring a Quality Assurance and Trust & Safety Analyst to conduct audits, perform RCA, interpret complex policies, and drive global quality goals. You will collaborate with BPO partners and internal teams to simplify policy explanations, execute training, and implement updates across the moderation ecosystem.

The role requires strong data analysis, stakeholder management, and fluency in Ukrainian and English, with a focus on scalable quality improvements and AI-enabled

Qualifications

• Proven expertise in analytical audits and data integrity within trust and safety environments.
• Strong RCA skills, able to identify trends and propose optimizations.
• Deep understanding of content policies and ability to judge high-risk escalations.
• Excellent stakeholder management to lead calibration and training with cross-functional teams.
• Proficiency in data visualization and reporting; ability to leverage AI to improve workflows.
• Fluency in Ukrainian and English.
• For internal candidates, current job level must be G3 or above.

Responsibilities

• Quality Assurance & Auditing: Conduct regular analytical audits of human moderation, ensuring processes comply with data protection and Trust & Safety standards while meeting audit targets.
• Data Analysis & RCA: Perform root cause analysis on recurring quality issues and translate data into actionable feedback for guidelines and operations teams.
• Policy Interpretation & Curation: Provide expert judgments on complex cases and interpret safety guidelines to guide enforcement accuracy.
• Calibration & Collaboration: Lead calibration sessions and partner with BPO and internal teams to align on global quality goals.
• Operational Oversight & Escalation: Manage edge cases with speed and ensure policy updates are communicated across partners.
• Technical Reporting & AI Utilization: Use QA dashboards and RCA tools to prepare reports on accuracy and trends.
• Training & Policy Cascade: Lead training on policy changes, ensuring clear understanding and consistent application (≈20% of output).

Skills

Quality Assurance

Root Cause Analysis

Policy Interpretation

Stakeholder Management

AI & Analytics Proficiency

Ukrainian Fluency

English Fluency

Live/Monetization Policy Knowledge

Job description

TikTok Ireland is hiring a Quality Assurance and Trust & Safety Analyst to conduct audits, perform RCA, interpret complex policies, and drive global quality goals. You will collaborate with BPO partners and internal teams to simplify policy explanations, execute training, and implement updates across the moderation ecosystem.

The role requires strong data analysis, stakeholder management, and fluency in Ukrainian and English, with a focus on scalable quality improvements and AI-enabled