Quality & Training Specialist: Elevate Live & Monetization

TikTok; Dublin; On-site; EUR 80,000 - 120,000; Full time

Job summary

TikTok in Ireland is seeking a Quality & Training Specialist Market Lead to bridge high-level policy with boots-on-the-ground execution, ensuring scalable safety standards across teams. You will lead QA audits, RCA-driven improvements, policy interpretation, calibration, and AI-enabled reporting across global teams including BPO partners and internal groups.

The role requires fluency in Russian and English and collaboration across multiple functions.

Qualifications

• Proven expertise in conducting analytical audits and maintaining data integrity in high-volume environments.
• Strong RCA capability with trend analysis and process optimization.
• Deep understanding of content policies and SOPs.
• Excellent stakeholder management and ability to train cross-functional teams.
• Fluency in Russian and English required.
• Internal candidates: current job level must be G3 or above.

Responsibilities

• Quality Assurance & Auditing: audit moderation for accuracy and compliance.
• Data Analysis & RCA: deep-dives into quality issues and translate data into feedback for guidelines and operations teams.
• Policy Interpretation & Curation: provide expert judgments on high-risk cases with policy knowledge.
• Calibration & Collaboration: lead calibration across moderation teams and partners to align on global quality goals.
• Operational Oversight & Escalation: manage edge cases and ensure updates are communicated and implemented.
• Technical Reporting & AI Utilization: use QA dashboards and RCA tools to prepare weekly/monthly reports focusing on accuracy and gaps.
• Training & Policy Cascade: lead training rollouts for policy changes and updates, especially for BPO staff.

Skills

Quality Assurance

Root Cause Analysis

Policy interpretation

Cross-functional communication

Data visualization

AI tooling

English proficiency

Russian fluency

Tools

QA dashboards

RCA tools

Calibration platforms

AI tooling

Job description

TikTok in Ireland is seeking a Quality & Training Specialist Market Lead to bridge high-level policy with boots-on-the-ground execution, ensuring scalable safety standards across teams. You will lead QA audits, RCA-driven improvements, policy interpretation, calibration, and AI-enabled reporting across global teams including BPO partners and internal groups.

The role requires fluency in Russian and English and collaboration across multiple functions.