Quality & Training Lead — Policy, Calibration & AI

TikTok; Dublin; On-site; EUR 60,000 - 85,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist to uphold safety policies at scale. You will conduct audits, analyze data, and provide actionable feedback to policy and operations teams.

You will lead calibration sessions, collaborate with BPO and internal partners, and leverage AI tools to improve efficiency. The role is based in Dublin, Ireland, requiring Polish and English language fluency and willingness to work shifts.

Qualifications

• Proven analytical audits and data integrity in high-volume ops.
• Strong RCA skills with ability to identify trends and fix root causes.
• Deep understanding of content policies and ability to judge complex cases.
• Excellent stakeholder management and calibration leadership.
• Fluent in data visualization, reporting, and QA tooling; AI-enabled workflows.
• Polish language fluency and English as working language.
• For internal candidates, current level must be G3 or higher.

Responsibilities

• Quality Assurance & Auditing: conduct analytical audits while ensuring privacy standards.
• Data Analysis & RCA: dive into issues, translate data into actionable feedback.
• Policy interpretation & curation: provide expert judgment on high-risk cases.
• Calibration & collaboration: lead calibration sessions across moderation teams.
• Operational oversight & escalation: handle edge cases and communicate policy updates.
• Technical reporting & AI usage: use dashboards and AI tools for weekly/monthly reports.
• Training & policy cascade: roll out policy updates and train staff; ~20% monthly output.

Skills

QA experience

Root Cause Analysis

Policy interpretation

Cross-functional comms

Data visualization & reporting

Polish language

Internal candidate level (G3+)

Job description

TikTok is seeking a Quality & Training Specialist to uphold safety policies at scale. You will conduct audits, analyze data, and provide actionable feedback to policy and operations teams.

You will lead calibration sessions, collaborate with BPO and internal partners, and leverage AI tools to improve efficiency. The role is based in Dublin, Ireland, requiring Polish and English language fluency and willingness to work shifts.