Video Safety Quality & Training Lead

TikTok; Dublin; On-site; EUR 70,000 - 95,000; Full time

Job summary

TikTok Ireland is seeking a Quality & Training Specialist to safeguard safety policies at scale. You will audit moderation, perform RCA, and translate data into actionable improvements for global guidelines and operations.

The role emphasizes cross-functional collaboration with BPO partners and internal teams to ensure consistent policy enforcement and continuous quality upgrades. This position requires shift work, strong analytical skills, and fluency in Polish and English for local market

Qualifications

• Analytical audits in trust and safety, or high-volume operational environments.
• Strong RCA and trend analysis, with end-to-end ownership.
• Deep understanding of content policies and ability to judge complex/high-risk cases.
• Excellent stakeholder management; lead calibration sessions with cross-functional teams.
• Proficiency in data visualization, reporting, and QA/calibration tools; AI-enabled workflows.
• Fluency in Polish for local market interactions, plus English as working language.
• Internal candidates must be at job level G3 or above.

Responsibilities

• Commit to shifts, weekends, and public holidays as required by operational needs.
• Quality Assurance & Auditing: conduct regular analytical audits ensuring compliance with data protection and safety standards.
• Data Analysis & RCA: perform root-cause analyses and translate data into actionable feedback for guidelines and operations.
• Policy Interpretation & Curation: interpret safety guidelines and validate benchmark data to guide enforcement.
• Calibration & Collaboration: lead calibration sessions and coordinate with BPO, PPS, PS, and OGS teams.
• Operational Oversight & Escalation: manage edge cases and ensure policy updates are communicated across partners.
• Technical Reporting & AI Utilization: use QA dashboards and RCA tools to prepare weekly/monthly reports focusing on accuracy and gaps.
• Training & Policy Cascade: support training rollouts for policy changes, around 20% of monthly output.

Skills

Quality Assurance

Root Cause Analysis

Policy interpretation

Stakeholder management

Data visualization

Polish language

English language

Job description

TikTok Ireland is seeking a Quality & Training Specialist to safeguard safety policies at scale. You will audit moderation, perform RCA, and translate data into actionable improvements for global guidelines and operations.

The role emphasizes cross-functional collaboration with BPO partners and internal teams to ensure consistent policy enforcement and continuous quality upgrades. This position requires shift work, strong analytical skills, and fluency in Polish and English for local market