Quality & Training Specialist — Safety & Policy Ops

TikTok; Dublin; On-site; EUR 55,000 - 85,000; Full time

Job summary

TikTok in Dublin is seeking a Quality Assurance & Training Specialist to lead analytical audits, calibrations, and policy interpretation across safety operations. You will partner with BPO, PPS, PS and OGS teams to drive global quality goals and deliver training on policy updates.

The role requires German and English fluency, strong analytical skills, and the ability to manage edge cases while leveraging AI tools and QA dashboards to drive actionable insights and weekly/monthly reports.

Qualifications

• Audit analytics and data integrity in trust and safety environments.
• RCA and root cause analysis to drive improvements and reduce errors.
• Interpret policies and provide expert judgment on high-risk cases.
• Lead calibration sessions with cross-functional teams to ensure policy alignment.
• Use QA dashboards and AI tools to monitor performance and generate insights.
• Fluency in German (required) and English as working language.

Responsibilities

• Commit to shift work, including weekends and public holidays.
• Conduct regular analytical audits of moderation activities for accuracy and compliance.
• Perform RCA to identify root causes and communicate improvements to Operations teams.
• Interpret safety guidelines and validate gold standard data to guide enforcement.
• Lead calibration sessions and collaborate with BPO partners and internal teams.
• Report on market accuracy, error trends, and policy gaps using QA tools.
• Support training rollout for new policy changes and guidelines (approx. 20% of output).

Skills

Quality Assurance

Problem Solving

Policy Interpretation

Cross-Functional

Technical Reporting

German Fluency

English Proficiency

Internal Candidate

Tools

QA Tools

Job description

TikTok in Dublin is seeking a Quality Assurance & Training Specialist to lead analytical audits, calibrations, and policy interpretation across safety operations. You will partner with BPO, PPS, PS and OGS teams to drive global quality goals and deliver training on policy updates.

The role requires German and English fluency, strong analytical skills, and the ability to manage edge cases while leveraging AI tools and QA dashboards to drive actionable insights and weekly/monthly reports.