Dutch-Speaking Quality & Training Specialist

TikTok

Dublin

On-site

EUR 60,000 - 90,000

Full time

14 days+

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Job summary

TikTok is seeking a Quality & Training Specialist in Ireland to ensure safety policies are enforced at scale. You will conduct audits, analyze data, and interpret complex policies to guide enforcement accuracy across moderation teams in a fast-paced environment.

You will lead calibration sessions, collaborate with cross-functional partners, and leverage AI tools to improve performance and reduce manual tasks.

Qualifications

Proven expertise in conducting analytical audits within trust and safety or high-volume environments.
Strong RCA skills, trend identification, and ability to drive process improvements.
Deep understanding of content policies and SOPs for high-risk escalations.
Excellent stakeholder management and ability to lead calibration sessions and training.
Experience with data visualization, reporting, and QA/calibration tools; AI-assisted workflows a plus.
Fluency in Dutch and English for interactions with local stakeholders.

Responsibilities

Conduct regular analytical audits of human moderation to ensure compliance with data protection and safety standards.
Perform RCA and data analysis to identify recurring quality issues and guide improvements across teams.
Interpret complex safety policies and validate benchmark data to inform enforcement accuracy.
Lead calibration sessions and collaborate with BPO partners and internal teams to align on quality goals.
Utilize QA dashboards and AI tools to prepare weekly and monthly performance reports.