Quality & Training Specialist: Policy, QA & AI-Driven

TikTok; Dublin; On-site; EUR 60,000 - 85,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist in Dublin to ensure safety policies are applied consistently at scale. You will audit moderation, perform RCA, interpret policies, and lead calibration across teams to drive global quality goals.

The role emphasizes data-driven improvements, collaboration with BPO and internal teams, and leveraging AI to streamline workflows and reporting.

Qualifications

• Proven experience in analytical audits within a trust & safety or high-volume setting.
• Strong RCA skills to identify trends and corrective actions.
• Ability to interpret policies and provide expert judgments on complex cases.
• Excellent stakeholder management and ability to lead calibration sessions.
• Proficient in data visualization and reporting tools to inform decisions.
• Fluency in English is required for collaboration across the English market.
• Internal candidates must meet the G3 level or above.

Responsibilities

• Quality Assurance & Auditing: audit moderation for compliance with data protection and safety standards; monitor targets like accuracy and appeal success.
• Data Analysis & RCA: investigate recurring quality issues and translate findings into actionable guidance for guidelines and ops teams.
• Policy Interpretation & Curation: provide expert judgments on high-risk cases and validate golden sets to improve enforcement accuracy.
• Calibration & Collaboration: run calibration sessions; align with BPO, PPS, PS, and OGS teams to standardize quality goals.
• Operational Oversight & Escalation: handle edge cases quickly; cascade new policies and guidelines across partners.
• Technical Reporting & AI Utilization: use AI and QA dashboards to prepare weekly/monthly reports on accuracy and gaps.
• Training & Policy Cascade: lead or support training on policy changes; ensure clear understanding and consistent application.

Skills

Quality Assurance

Root Cause Analysis

Policy Interpretation

Cross-Functional Communication

Data Visualization

AI Utilization

English Fluency

Tools

QA dashboards

RCA tools

Calibration platforms

Data visualization tools

Job description

TikTok is seeking a Quality & Training Specialist in Dublin to ensure safety policies are applied consistently at scale. You will audit moderation, perform RCA, interpret policies, and lead calibration across teams to drive global quality goals.

The role emphasizes data-driven improvements, collaboration with BPO and internal teams, and leveraging AI to streamline workflows and reporting.