Quality & Training Specialist: Policy & Calibration Expert

TikTok; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist in Dublin to ensure safety policies are enforced at scale and to drive continuous quality improvements across moderation teams. You will audit, analyze RCA, interpret complex policies, lead calibration sessions, and collaborate with BPO partners and internal teams to optimize operations and policy adherence.

The role emphasizes rigorous data analysis, AI-enabled tooling, and strong communication in Dutch and English to support global quality

Qualifications

• Analytical audits experience in trust & safety or high-volume operations.
• Strong RCA and pattern identification with data-driven feedback.
• Deep understanding of content policies and SOPs for complex cases.
• Ability to lead calibration, train staff, and align global quality goals.
• Fluent in data visualization, reporting, and QA tools; AI can streamline workflows.
• Dutch fluency for local market interactions; English as working language.

Responsibilities

• Quality Assurance & Auditing: conduct regular audits ensuring compliance with data protection and safety standards and targets.
• Data Analysis & RCA: perform deep-dives into recurring quality issues and translate data into actionable feedback.
• Policy Interpretation & Curation: provide expert judgments on complex/high-risk cases and validate golden sets.
• Calibration & Collaboration: lead calibration sessions and partner with BPO, PPS, PS, and OGS teams.
• Operational Oversight & Escalation: resolve edge cases quickly and cascading updates to policies.
• Technical Reporting & AI Utilization: leverage AI and dashboards to prepare weekly/monthly reports on accuracy and gaps.
• Training & Policy Cascade: lead or support training for policy changes; ~20% of monthly output.

Skills

Quality Assurance

Root Cause Analysis

Policy interpretation

Cross-functional collaboration

Data visualization

AI utilization

Dutch language

English language

Job description

TikTok is seeking a Quality & Training Specialist in Dublin to ensure safety policies are enforced at scale and to drive continuous quality improvements across moderation teams. You will audit, analyze RCA, interpret complex policies, lead calibration sessions, and collaborate with BPO partners and internal teams to optimize operations and policy adherence.

The role emphasizes rigorous data analysis, AI-enabled tooling, and strong communication in Dutch and English to support global quality