Quality & Training Lead: Policy, AI & Audits

TikTok; Dublin; On-site; EUR 55,000 - 85,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist to safeguard safety policies at scale. You will lead analytical audits, perform root-cause analysis, and interpret complex guidelines to drive accurate moderation across partners and internal teams.

You will optimize processes with QA dashboards, calibration sessions, and training rollouts while collaborating with cross-functional groups to meet global quality goals.

Qualifications

• Proven expertise in conducting analytical audits and maintaining data integrity in high-volume environments.
• Strong RCA skills, trend identification and process optimization experience.
• Deep understanding of content policies and SOPs with ability to judge complex cases.
• Excellent stakeholder management and ability to lead calibration sessions.
• Fluency in data visualization and reporting using QA/calibration tools.

Responsibilities

• Conduct regular analytical audits of human moderation to ensure policy compliance.
• Perform RCA to identify root causes and translate data into actionable feedback.
• Interpret policies and validate golden sets to guide enforcement.
• Lead calibration sessions to ensure consistency across teams.
• Collaborate with BPO partners and internal teams to meet global quality goals.
• Leverage AI to improve performance and reduce manual tasks.
• Prepare weekly and monthly QA reports focusing on accuracy and gaps.
• Facilitate training rollouts for policy changes.

Skills

Quality Assurance

Root Cause Analysis

Data Analysis

Policy Interpretation

Stakeholder Management

Training & Coaching

Reporting Dashboards

Cross-Functional Collaboration

Tools

RCA Tools

Calibration Platforms

QA Dashboards

Job description

TikTok is seeking a Quality & Training Specialist to safeguard safety policies at scale. You will lead analytical audits, perform root-cause analysis, and interpret complex guidelines to drive accurate moderation across partners and internal teams.

You will optimize processes with QA dashboards, calibration sessions, and training rollouts while collaborating with cross-functional groups to meet global quality goals.