Quality & Training Architect: Scale Safety & Compliance

TikTok; Dublin; On-site; EUR 60,000 - 95,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist in Dublin to ensure safety policies are applied accurately at scale. The role covers QA audits, RCA analysis, policy interpretation, calibration sessions, and collaboration with cross-functional teams to align global quality goals.

You will lead or support training on policy changes for BPO staff and leverage AI tools to improve efficiency. A fast-paced, high-responsibility environment awaits with opportunities to influence enforcement quality

Qualifications

• Proven analytical auditing experience in trust/safety or high-volume ops.
• Strong RCA, trend identification and feedback to improve processes.
• Deep understanding of content policies and SOPs for complex cases.
• Excellent stakeholder management; lead calibrations and training.
• Proficient in data visualization, QA tools, and AI-assisted workflows.
• Fluency in Turkish and English as working languages.
• For internal candidates, current level must be G3 or higher.

Responsibilities

• Quality Assurance & Auditing: conduct audits ensuring compliance with data protection and safety standards.
• Data Analysis & RCA: investigate recurring quality issues and translate findings into actionable feedback.
• Policy Interpretation & Curation: provide expert judgments on high-risk cases and validate benchmark data.
• Calibration & Collaboration: lead sessions and partner with cross-functional teams to align quality goals.
• Operational Oversight & Escalation: resolve edge cases and ensure policy updates are communicated.
• Technical Reporting & AI Utilization: use dashboards and tools to report on accuracy and gaps.
• Training & Policy Cascade: support rollout of policy changes and guideline updates for staff.

Skills

Quality Assurance

RCA (Root Cause Analysis)

Policy interpretation

Cross-functional communication

Data visualization

Turkish language

English language

Job description

TikTok is seeking a Quality & Training Specialist in Dublin to ensure safety policies are applied accurately at scale. The role covers QA audits, RCA analysis, policy interpretation, calibration sessions, and collaboration with cross-functional teams to align global quality goals.

You will lead or support training on policy changes for BPO staff and leverage AI tools to improve efficiency. A fast-paced, high-responsibility environment awaits with opportunities to influence enforcement quality