Quality & Training Architect for Scalable Safety

TikTok; Dublin; On-site; EUR 65,000 - 95,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist to uphold safety guidelines through rigorous QA, audits, and data analysis at scale in Dublin, Ireland. The role emphasizes RCA, policy interpretation, calibration across teams, and collaboration with BPO and internal partners to drive global quality goals.

The position requires interaction across Greek and English markets, shifts including weekends, and leveraging AI tools to optimize workflows while reporting on performance metrics and policy

Qualifications

• Analytical audits and data integrity in high-volume environments.
• Strong RCA, trend analysis and process optimizations.
• Deep policy interpretation and judgement on high-risk escalation cases.
• Excellent stakeholder management and cross-functional collaboration.
• Fluency in data visualization and reporting; AI-enabled workflows.
• Fluency in Greek and English for local interactions.
• Internal candidates must be G3 level or above.

Responsibilities

• Conduct regular analytical audits of moderation processes for accuracy and privacy.
• Perform Root Cause Analysis to identify recurring quality issues and translate data into actionable feedback.
• Interpret safety policies and validate goldens sets to guide enforcement accuracy.
• Lead calibration sessions to ensure consistency across moderation teams and partner with cross-functional stakeholders.
• Manage edge cases with speed and accuracy; cascade policy updates to partners.
• Utilize AI, QA dashboards, RCA tools to prepare weekly/monthly reports.
• Lead or support policy change trainings for staff, roughly 20% of monthly output.

Skills

Quality Assurance

Root Cause Analysis

Policy Interpretation

Cross-Functional Communication

Data Visualization

AI Utilization

Greek Fluency

English Fluency

Tools

QA Tools

Job description

TikTok is seeking a Quality & Training Specialist to uphold safety guidelines through rigorous QA, audits, and data analysis at scale in Dublin, Ireland. The role emphasizes RCA, policy interpretation, calibration across teams, and collaboration with BPO and internal partners to drive global quality goals.

The position requires interaction across Greek and English markets, shifts including weekends, and leveraging AI tools to optimize workflows while reporting on performance metrics and policy