Video Safety Quality & Training Lead

TikTok; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist (QTS) in Dublin to enforce safety policies at scale. You will audit moderation, perform RCA, and translate data into actionable improvements for guidelines and operations.

This role requires shift work including weekends and holidays, with a focus on accurate policy interpretation and global quality goals. You will collaborate with BPO, PPS, PS, and OGS teams to standardize training and drive continuous process optimization.

Qualifications

• Proven expertise in analytical audits within trust/safety or high-volume ops.
• Strong RCA, trend analysis, and process optimization experience.
• Ability to interpret policies and apply expert judgment on complex cases.
• Excellent stakeholder management; lead calibration and training sessions.
• Fluency in Russian and English for cross-market interactions.

Responsibilities

• Conduct regular analytical audits of moderation ensuring compliance with data protection and safety standards.
• Perform RCA to identify root causes and translate data into actionable feedback for guidelines and operations teams.
• Interpret policies and validate benchmark data to guide enforcement accuracy.
• Lead calibration sessions and collaborate with global teams to align on quality goals.
• Manage edge cases with speed, escalate where needed, and ensure policy updates are communicated.
• Leverage AI and QA dashboards to prepare weekly/monthly reports on market accuracy and gaps.
• Support training rollouts for policy changes and updates, especially for BPO staff, ~20% of monthly output.

Skills

Quality Assurance

RCA (Root Cause Analysis)

Data Analysis

Policy Interpretation

Calibration

Cross-Functional Collaboration

AI in QA

Russian language

English language

Tools

QA dashboards

RCA tools

Job description

TikTok is seeking a Quality & Training Specialist (QTS) in Dublin to enforce safety policies at scale. You will audit moderation, perform RCA, and translate data into actionable improvements for guidelines and operations.

This role requires shift work including weekends and holidays, with a focus on accurate policy interpretation and global quality goals. You will collaborate with BPO, PPS, PS, and OGS teams to standardize training and drive continuous process optimization.