Quality Assurance & Policy Training Lead

TikTok; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

TikTok in Dublin is seeking a Quality & Training Specialist (QTS) Market Lead to ensure safety policies are enforced at scale and to bridge high-level policy with field execution.

Responsibilities include audits, data-driven improvements, policy interpretation, calibration sessions, and collaboration with global teams; English is primary language with Romanian interaction workflow. Role requires shift work and flexibility.

Qualifications

• Quality Assurance experience in trust and safety or high-volume operations.
• Strong RCA and data-driven problem solving with ownership.
• Judgment on complex/high-risk cases with policy understanding.
• Ability to lead calibration sessions and coordinate with BPO and internal teams.
• Proficiency in data visualization, reporting, and QA/calibration tools; AI usage.
• Fluency in Romanian for local market interactions and English as working language.

Responsibilities

• Quality Assurance & Auditing: conduct analytical audits ensuring compliance with data protection and safety standards.
• Data Analysis & RCA: perform deep-dives into quality issues and translate data into actionable feedback for guidelines and operations.
• Policy Interpretation & Curation: provide expert judgments on complex cases and validate golden sets for enforcement accuracy.
• Calibration & Collaboration: lead calibration sessions and partner with cross-functional teams to align on global goals.
• Operational Oversight & Escalation: resolve edge cases quickly and communicate policy updates across partners.
• Technical Reporting & AI Utilization: use QA dashboards and RCA tools to prepare weekly/monthly reports.
• Training & Policy Cascade: lead or support training rollouts for policy changes; ~20% of monthly output.

Skills

Quality Assurance

Problem-Solving

Policy Interpretation

Cross-Functional Communication

Technical & Reporting

Romanian fluency

Internal candidate level G3+

Job description

TikTok in Dublin is seeking a Quality & Training Specialist (QTS) Market Lead to ensure safety policies are enforced at scale and to bridge high-level policy with field execution.

Responsibilities include audits, data-driven improvements, policy interpretation, calibration sessions, and collaboration with global teams; English is primary language with Romanian interaction workflow. Role requires shift work and flexibility.