Night Porter

SeeMe Hired Ltd; Waterford; Hybrid; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary rates

Training & career progression

Discounted room rates within Windward/

Job summary

The Fitzwilton Hotel, managed by Windward Management Limited, is seeking a Night Porter to join the team in Waterford. You will monitor access, patrol the premises, handle late-night check-ins, and assist guests with information and services.

The role includes basic housekeeping coordination and ensuring safety during night hours. Ideal candidates have strong communication skills, can stay calm in emergencies, and are available to work at least four nights per week.

Qualifications

• Previous experience in a customer service or hospitality role is preferred but not essential.
• Strong communication and interpersonal skills.
• Ability to handle emergency situations calmly and efficiently.

Responsibilities

• Monitor and control access to the premises.
• Conduct regular patrols to ensure guest and property safety.
• Respond to and report security incidents or suspicious activities.
• Follow emergency procedures in case of fire, theft, or other emergencies.
• Perform fire walks.
• Greet and assist guests arriving or departing during late-night hours.
• Handle late-night check-ins and check-outs.
• Provide information about hotel amenities and local attractions.
• Address guest inquiries promptly and professionally.
• Coordinate with housekeeping for guest requests and maintain public areas.

Skills

Hospitality

Job description

Night Porter

We have an exciting opportunity for an Night Porter to join our team.

The Fitzwilton Hotel

The Fitzwilton is a beautifully styled boutique hotel with modern designs, features and comforts throughout. It boasts 90 bedrooms and suites, contemporary in style, blending traditional woods with modern art and accessories, with many offering views across Waterford's cityscape and the River Suir.

Perfectly located a mere two minute stroll from the City’s main train and bus station, 5 minutes cycle from the start of the Waterford Greenway and a short walk from Waterford’s main shopping area and Viking Quarter

The Role:

• Monitor and control access to the premises.

• Conduct regular patrols to ensure the safety of guests and the property.

• Respond to and report any security incidents or suspicious activities.

• Ensure that emergency procedures are followed in case of fire, theft, or other emergencies.

• Perform fire walks.

Customer Service:

• Greet and assist guests arriving or departing during late-night hours.

• Handle check-ins and check-outs for late-night arrivals and early departures.

• Provide information and assistance to guests regarding hotel amenities, services, and local attractions.

• Address guest enquiries and concerns promptly and professionally.

Administrative Tasks:

• Handle late-night check-ins and check-outs, ensuring accuracy in billing and reservation details.

• Complete any outstanding tasks from the day shift, such as room inspections or paperwork.

• Maintain accurate records of guest interactions and incidents.

• Set up breakfast room and or meeting rooms as required

Housekeeping Support:

• Co-ordinate with housekeeping to address any guest requests for additional amenities or services.

• Perform light cleaning duties in public areas as needed.

• Ensure that public areas are tidy and presentable.

• Prepare function rooms for the following day.

About the role

Requirements:

• Previous experience in a customer service or hospitality role is preferred but not essential.

• Previous Bar/Restaurant experience preferred but not essential.

• Strong communication and interpersonal skills.

• Ability to handle emergency situations calmly and efficiently.

• Basic computer skills.

• Knowledge of hotel procedures and services.

• Be available to work 4 nights minimum over 7 days of the week.

Perks & Benefits of Working with The Fitzwilton Hotel:

• Competitive salary rates, dependent on experience

• Access to training & career progression

• Access to discounted room rates within the Windward Hotel Portfolio

• Food & Beverage discount in restaurant

• Uniform & meals on duty provided

• Bike to work scheme

About Windward Management.

The Fitzwilton Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.

Skills you'll need

• Hospitality