5* Hotel Porter

SeeMe Hired Ltd; Dublin; On-site; EUR 26,000 - 32,000; Full time

Job summary

The Fitzwilliam Hospitality Group in Dublin is seeking a 5* Hotel Porter to warmly welcome guests and support the smooth operation of the lobby and guest services. You will greet guests, assist with check-in and luggage, and provide local guidance with excellent communication and a professional appearance.

Ideal candidates will hold a full driving licence, demonstrate flexibility, and bring prior customer service experience in luxury hospitality.

Qualifications

• Ability to work on a fully flexible schedule.
• Full driving licence.
• Customer service experience.

Responsibilities

• Maintain a professional, friendly presence at the hotel entrance and lobby.
• Greet guests warmly and assist with check-in, luggage and orientation.
• Anticipate guest needs and deliver thoughtful touches.
• Assist with guest transportation as required.
• Offer information on local amenities and services.
• Assist with valet parking when required.
• Liaise with other departments to fulfil guest requests promptly.
• Keep staff informed about facilities, promotions and events.
• Communicate guest preferences to relevant teams.
• Support the Guest Services team during peak times or events.
• Maintain security and safety in the lobby and entrance area.
• Ensure luggage handling is secure and records are kept.
• Maintain a clean, tidy entrance and lobby and present professional grooming.
• Follow fire safety and health & safety procedures.

Skills

Exceptional Customer Service Skills

Luggage Handling Skills

Local Knowledge Skills

Job description

5* Hotel Porter

As a Hall Porter at The Fitzwilliam Hotel, you are often the first and last point of contact for our guests. You will deliver a signature Fitzwilliam welcome that prioritises warmth, attentiveness and a flawless guest experience from the moment of arrival through to departure, while supporting the smooth operation of the lobby and guest services.

Key Duties & Responsibilities

Guest Service

• Maintain a professional, friendly presence at the hotel entrance and lobby at all times.

• Greet guests warmly, offering personalised assistance with check-in, luggage and orientation.

• Anticipate guest needs and preferences, delivering thoughtful touches that enhance their stay.

• Assist with guest transportation as required.

• Offer clear information on local amenities such as transport hubs. pharmacies and emergency services.

• Assist with valet parking of guest vehicles when required.

Teamwork & Communication

• Liaise with other departments to fulfil guest requests promptly and professionally.

• Stay fully informed about hotel facilities, menu updates, promotions, corporate events and new product introductions to confidently answer guest queries.

• Communicate guest preferences and feedback to relevant teams to support personalised service.

• Support the wider Guest Services team during peak times or special events.

• Support other areas of the hotel when needed to ensure uninterrupted guest service.

Safety & Presentation

• Monitor and maintain the security of the lobby and entrance area.

• Safely store and manage guest luggage, keeping accurate records and ensuring secure handling.

• Ensure the entrance and lobby remain clean, tidy and selcoming; carry out light cleaning tasks when needed.

• Maintain impeccable personal grooming and presentation standards.

• Follow all fire safety and health & safety procedures.

About the role

The ideal candidate:

• Holds a full, valid, clean driving license.

• Has strong knowledge of Dublin's attractions, transport options and cultural highlights.

• Demonstrates flexibility in work schedule to support uninterrupted guest service.

• Possesses excellent communication and interpersonal skills.

• Ideally has previous experience in a luxury hospitality or, at a minimum, customer-facing role.

• Is physically capable of standing for extended periods and assisting with luggage handling.

• Is proactive, reliable and committed to delivering exceptional guest experiences.

About the company

The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.

We believe exceptional experiences start with exceptional people. We are passionate about creating welcoming spaces, memorable moments, and outstanding service-and we’re always looking for individuals who share that vision. Whether you're beginning your career or bringing years of expertise, we offer opportunities to grow, thrive, and make a real impact in Dublin's most distinctive hospitality venues.

Required Criteria

• Ability to work on a fully flexible schedule
• Full driving licence
• Customer service experience

Desired Criteria

• Luxury hospitality experience
• Good knowledge of Dublin

Skills you'll need

• Exceptional Customer Service Skills
• Luggage Handling Skills
• Local Knowledge Skills