Movie Room Guest Experience Manager

UPPERMOST MANAGEMENT PRIVATE LIMITED; Dublin; On-site; EUR 30,000 - 45,000; Full time

Job summary

Uppermost Management Private Limited seeks a motivated operations supervisor to run daily movie-room activities and guest services. You will manage bookings, payments and equipment, ensuring a clean, safe and welcoming space for guests.

The role requires strong customer service skills, reliability and the ability to coordinate with staff while maintaining high standards and following company procedures.

Qualifications

• Experience in retail, F&B, hospitality, entertainment or customer service preferred.
• Willingness to work shifts, weekends and public holidays.

Responsibilities

• Oversee day-to-day operations of the movie room.
• Open and close the outlet per procedures.
• Welcome guests and provide friendly, professional customer service.
• Manage customer bookings, check-ins and payments.
• Ensure areas are clean, safe and well prepared for bookings.
• Operate basic movie-room equipment (screens, sound, streaming).
• Handle customer enquiries and complaints professionally.
• Coordinate bookings and daily schedule to avoid clashes.
• Monitor inventory of drinks, snacks and cleaning supplies.
• Coordinate with part-time or service staff when needed.
• Monitor customer experience and identify improvement areas.
• Assist with promotions or social media content when needed.
• Report issues to owner/management and ensure policies are followed.

Skills

Customer service

Leadership

Organization

Time management

Tools

Booking systems

Job description

Uppermost Management Private Limited seeks a motivated operations supervisor to run daily movie-room activities and guest services. You will manage bookings, payments and equipment, ensuring a clean, safe and welcoming space for guests.

The role requires strong customer service skills, reliability and the ability to coordinate with staff while maintaining high standards and following company procedures.