Manager (Operations)

UPPERMOST MANAGEMENT PRIVATE LIMITED; Dublin; On-site; EUR 30,000 - 45,000; Full time

Job summary

Uppermost Management Private Limited seeks a motivated operations supervisor to run daily movie-room activities and guest services. You will manage bookings, payments and equipment, ensuring a clean, safe and welcoming space for guests.

The role requires strong customer service skills, reliability and the ability to coordinate with staff while maintaining high standards and following company procedures.

Qualifications

• Experience in retail, F&B, hospitality, entertainment or customer service preferred.
• Willingness to work shifts, weekends and public holidays.

Responsibilities

• Oversee day-to-day operations of the movie room.
• Open and close the outlet per procedures.
• Welcome guests and provide friendly, professional customer service.
• Manage customer bookings, check-ins and payments.
• Ensure areas are clean, safe and well prepared for bookings.
• Operate basic movie-room equipment (screens, sound, streaming).
• Handle customer enquiries and complaints professionally.
• Coordinate bookings and daily schedule to avoid clashes.
• Monitor inventory of drinks, snacks and cleaning supplies.
• Coordinate with part-time or service staff when needed.
• Monitor customer experience and identify improvement areas.
• Assist with promotions or social media content when needed.
• Report issues to owner/management and ensure policies are followed.

Skills

Customer service

Leadership

Organization

Time management

Tools

Booking systems

Job description

Key Responsibilities and Duties

• Oversee the day-to-day operations of the movie room.

• Open and close the outlet according to operating procedures.

• Welcome guests and provide friendly, professional customer service.

• Manage customer bookings, check-ins and payments.

• Ensure movie rooms are clean, comfortable and properly prepared before each booking.

• Check and operate basic movie-room equipment, including screens, sound systems and streaming/media equipment.

• Handle customer enquiries, requests and complaints professionally.

• Coordinate bookings and manage the daily schedule to avoid clashes or delays.

• Monitor inventory such as drinks, snacks, cleaning supplies and other operating items.

• Ensure the outlet maintains a clean, safe and presentable environment.

• Coordinate with part-time or service staff when required.

• Monitor the overall customer experience and identify areas for improvement.

• Assist with promotions, social media content or other marketing activities when needed.

• Report operational issues, equipment problems and other concerns to the owner/management.

• Ensure company policies and operating procedures are followed.

Requirements

• Previous experience in retail, F&B, hospitality, entertainment or customer service is preferred.

• Management or supervisory experience is an advantage.

• Friendly, confident and comfortable communicating with customers.

• Responsible, punctual and able to work independently.

• Good organizational and time-management skills.

• Able to handle multiple tasks during busy periods.

• Comfortable using booking systems and basic technology.

• Able to troubleshoot simple operational or equipment issues.

• Good attention to cleanliness and detail.

• Willing to work shifts, weekends and public holidays when required.

  Must be comfortable taking ownership of the outlet and its daily operations.
  

  We are an equal opportunity employer committed to the principles of Fair and Progressive Employment Practices (TAFEP). All qualified candidates, regardless of age, race, gender, religion, or disability, are encouraged to apply. Selection is based solely on merit, qualifications, and operational capability.