Cinema Experience Lead — Guest Joy & Operations

Odeon; Dublin; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON in Ireland seeks a Cinema Experience Manager to lead a team and deliver memorable cinema experiences across busy showings and peak releases. You’ll support the Cinema Manager, motivate hosts, and oversee guest experience in retail, ticketing, and ushering.

We offer training in cinema operations, structured development pathways, and perks including free cinema tickets, food & drink discounts, and wellbeing support. You’ll work evenings, weekends, and late nights as required.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• People-first leadership style with strong communication.
• Ability to maintain high safety, service, and operational standards.
• Flexibility to work evenings, weekends, and late nights.
• Willingness to travel safely to late shifts.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift
• Overseeing guest experience across all areas; retail, ticketing and ushering
• Delivering excellent service during busy showings and peak film releases
• Maintaining high standards across safety, cleanliness, compliance, and food handling
• Running shift briefings and making on shift-operational decisions
• Coaching team members to build skills, confidence, and progression
• Identifying opportunities to improve processes and guest satisfaction

Skills

Leadership

Team management

Communication

Problem solving

Safety & service standards

Job description

ODEON in Ireland seeks a Cinema Experience Manager to lead a team and deliver memorable cinema experiences across busy showings and peak releases. You’ll support the Cinema Manager, motivate hosts, and oversee guest experience in retail, ticketing, and ushering.

We offer training in cinema operations, structured development pathways, and perks including free cinema tickets, food & drink discounts, and wellbeing support. You’ll work evenings, weekends, and late nights as required.