Guest Services Leader & Operations Manager

GEMINI ONE PTE. LTD.; Dublin; On-site; EUR 50,000 - 75,000; Full time

Job summary

GEMINI ONE PTE. LTD. is seeking a Property Manager on Duty to oversee all property operations and ensure the highest level of hospitality and service. You will act as a liaison for guest-related situations, direct guests within the lobby, and track service issues as part of Guest Relations management.

The role emphasizes leading front desk teams, maintaining service quality, and collaborating with departments to achieve property goals while ensuring guest satisfaction and smooth operations.

Qualifications

• Must have front desk/guest services experience or related area; at least 2 years for the first option.
• Alternative: 2-year degree in Hospitality/Business Administration or related field; no work experience required.

Responsibilities

• Lead and influence guest services teams; mentor and supervise employees.
• Manage day-to-day operations and ensure guest satisfaction.
• Handle complaints and resolve disputes; maintain relationships with other departments.

Skills

Interpersonal skills

Leadership

Guest relations

Conflict resolution

Budget awareness

Education

High school diploma or GED

2-year degree in Hotel & Restaurant Management or related major

Job description

GEMINI ONE PTE. LTD. is seeking a Property Manager on Duty to oversee all property operations and ensure the highest level of hospitality and service. You will act as a liaison for guest-related situations, direct guests within the lobby, and track service issues as part of Guest Relations management.

The role emphasizes leading front desk teams, maintaining service quality, and collaborating with departments to achieve property goals while ensuring guest satisfaction and smooth operations.