Cinema Operations Lead

Omniplex; Dublin; On-site; EUR 36,000 - 46,000; Full time

Job summary

Omniplex is seeking a Duty Manager to oversee daily cinema operations, drive visitor services, and improve efficiency while protecting profitability. You will lead a team, manage cash and stock, and ensure strong customer experiences across all shifts.

The role emphasizes frontline leadership, budgeting, social media engagement, and adherence to policies and licensing. It offers full-time, on-site work in a dynamic entertainment environment.

Qualifications

• 1+ years' experience in a Supervisor/Manager role.
• Aged 18 years or older.
• Graduates of business studies, management, travel/tourism, or recreation/leisure studies are preferred but not essential.
• This is a full-time in-person role.
• Profecient IT skills are also important.

Responsibilities

• Lead and develop a team by providing supervision, direction, and guidance.
• Assist Management with achieving audience and sales goals.
• Ensure excellent customer service standards are always adhered to.
• Deal effectively with customer concerns.
• Ability to make decisions and follow up where necessary.
• Communicate all customer related issues to Management.
• Understanding of the local market, including customer expectations.
• Assist with the implementation and drive promotions within the cinema.
• Implement company policies & procedures as well as all legal requirements such as IFCO Certifications, whilst maintaining a positive customer experience.
• Addressing performance issues such as absenteeism, punctuality, etc. in a timely manner as required.
• Perform daily, opening, and closing operational and administrative duties.
• Effective budgeting and stock control. Always looking for new ways to minimize costs & waste.
• Maintain a good knowledge of Products and Services.
• Projection scheduling with or at the direction of the manager using tools provided for maximize audience numbers.
• Assist with managing the sites social media platforms to company policy.
• Adherence to cash management procedures and reporting
• Complying with licensing and health and safety regulations
• Complete all other reasonable functions and duties as assigned by Management. Professionalism in appearance. Adhering to company code of appearance
• Ability to work on your own initiative to meet deadlines.
• Take ownership of the successful completion of personal training.

Skills

Leadership

Customer service

Communication

Budgeting

Stock control

Social media management

Education

Business/Management degree (preferred)

Tools

IT skills

Job description

Omniplex is seeking a Duty Manager to oversee daily cinema operations, drive visitor services, and improve efficiency while protecting profitability. You will lead a team, manage cash and stock, and ensure strong customer experiences across all shifts.

The role emphasizes frontline leadership, budgeting, social media engagement, and adherence to policies and licensing. It offers full-time, on-site work in a dynamic entertainment environment.